Using Contacts


By Mary Cooper

updated 12 days ago

The contacts feature lets you add people as well as companies, along with names, telephone numbers, email and street addresses. You can include notes about each contact and use tags to categorize them.

TaxDome’s contacts feature shouldn’t be just about listing your clients. It should also contain all of your coworkers, prospective clients, partners, clients’ family members, and so on. In essence, it becomes a directory tailored just for you.

Covered here:

Adding a Contact

New contacts can be added either by the firm owner or by the team member who has granted the Manage contacts permission.

Contacts are used to store all client’s personal info, such as email, phone number and street address, at hand. That's why you can create a new contact when you're adding a client account to TaxDome by clicking the New Contact button.

But you can also include people or companies that aren’t clients to your contacts whenever you need to. Here's how:

1. Click on the +NEW button in the left sidebar, then select Contact from the pull-down menu.

2. Enter the person’s first, middle, and last name, select country as well as their other details. You can use the custom CRM fields if you need to. 

3. Add notes to describe the new contact (for example, “Charles  Murray’s Spouse” or the person’s job title).

4. Assign tags to help categorize your contacts.

5. Click CREATE.

Note: You can return at any time to add or make changes to your contacts..

Importing Contacts

You can import your contacts either in CSV (recommended option) or in vCard format. See a separate Importing a Client Account/Contact List article on how to use CSV import with mapping. See below on how to use vCard import.

In order to import your contacts from an email application to TaxDome, you will first need to export them, which means downloading them as a file to your desktop. The file will need to be a .vcf (the standard vCard format). Once that is done, you will be able to import—aka upload—your contacts to TaxDome. If you have custom fields in your contacts, they will be replicated in TaxDome.

Worry not! We break it down here. First export (download), then import (upload)... And if you run into any snags, you can always reach out to the TaxDome team. 

Exporting a Contacts List from an Email Application

Contact exporting options are available from all email applications, such as  Apple, Gmail, and Outlook. 

Here’s how to export, depending on the email app:  

Exporting an Apple Contacts List

In the Contacts app on your Mac, go to File, Export, then select Export vCard. You can also choose Edit, and then Select All to select all cards for export. The contacts are exported as a vCard file (.vcf). 

Exporting a Gmail Contacts List

Go to Gmail, click on the Google apps icon in the upper right-hand corner, then click Contacts. In Google Contacts, click Export in the left sidebar, select Export as vCard, then click Export. The contacts are then downloaded as a vCard file (.vcf) onto your desktop.

Exporting an Outlook Contacts List

Outlook doesn’t support the vCard format, which is what you will need to import your contacts list to TaxDome. 

However, you can follow this three-step workaround to get your Outlook contacts list into the necessary .vcf file to import to TaxDome: 

1. Export your contacts to a .csv. file: Go to File, then to Open & Export and select Import/Export. Choose the Export to a file option from the list, select Comma Separated Values, then follow the wizard to download a .csv file to your desktop.

2. Open your .csv file in Excel to make sure that contacts have standard field names, such as  Name and E-mail Address. Rename if needed.

3. Import your .csv file to Gmail: Go to Gmail, click on the Google apps icon in the upper right-hand corner, then click Contacts. Once you are in your  Google Contacts, click Import in the left sidebar, locate the .csv file on your desktop, then click Import.The contacts will be imported to Gmail with a data label.

4. Export your contacts from Gmail to a .vcf file: Click Export in the left sidebar of your Google Contacts, select your recently imported contacts, choose the Export as vCard option, then click Export. You will now have a vCard file (.vcf) of your Outlook contacts on your desktop.

Importing Contacts List to TaxDome

Once you’ve exported your contacts list from your email application (downloaded it as a .vcf file to your desktop), you are ready to start importing it to TaxDome. 

On TaxDome, go to the Contacts tab in the Clients section, click on the IMPORT VCARD button, locate the .vcf file on your desktop, then select it. Depending on the number of contacts, the import process may take a while. When you’re done, you’ll get a notification with the import results. 

A contact is skipped if the system can't get any meaningful field from a contact record. 

Merging Duplicate Contacts 

If you have a duplicate listing of the same person on TaxDome, you can merge them either automatically or manually.

Automatically Merge Duplicate Contacts

If TaxDome finds duplicate contacts, you can review and merge them one by one or all together. Contacts are considered as duplicates when...

  1. emails or phone numbers or contact names match 

  2. and there are no conflicting fields.

To merge all duplicates, click the MERGE DUPLICATES button on to the Contacts tab in the Clients section. Note that it is displayed only if TaxDome found duplicate listings (the system scans your contacts for duplicates once a day).

To merge contacts one by one:

1. Go to the Contacts tab in the Clients section, then click on the contact’s name in the list. If TaxDome found duplicate listings, the Duplicates section will be displayed at the right. 

2. Click the bracket-arrow icon to the right of  the duplicate’s name to merge it. All fields from a duplicate listing are copied to the main contact and the extra one is deleted.

Duplicates never have conflicting fields; therefore, you will not lose any data when duplicates are merged automatically. 

Manually Merge Duplicate Contacts

If your contacts have conflicting fields but you still consider them as duplicates, you can merge them manually. Please note the following:

  • If at least one of the selected contacts have a contact property, you will be able to select the value for each of them. 
  • If your selected contacts have different values for one contact property, only your selected value will be maintained. Therefore, you may lose data when contacts are merged manually. For example, if you have three contacts Mike Smith, Michael Smith, and M Smith - you can choose which first name to keep (Mike, Michael, or M) for the resulting contact.
  • If any of the contacts were linked to a Client Account, the resulting merged contact will remain linked to all of the Client Accounts the pre-merge contacts were linked to.
  • Once two or more contacts have merged, you cannot unmerge them. However, you can always create a new contact.

To merge your contacts manually: 

1. Go to Clients, then to Contacts, and then select the check boxes next to the contacts you are going to merge.

2. Click on the MANAGE SELECTED button.

3. You will be presented with contact properties. Please carefully review each of them and select the value you want to maintain.

4. Click SAVE.

Managing Contacts

The list of all contacts is available for the firm owner as well as for the team members who has granted the View all contacts permission. Otherwise, team members can view only the ones linked with assigned accounts.

To see your contacts on TaxDome, go to the Contacts tab of the Clients section. Here, you can view the names, email addresses, phone numbers, company names, and assigned tags of all your contacts.

To search for a contact, type a name, phone number, or email address in the Search field at the top of the list, then press Enter. The contacts list will be narrowed according to your specified parameters. Click on the cross icon in the Search field to clear your search.

Sometimes it is handier to sort a list of contacts rather than use the filters for a search. You can also use the sorting option while doing a search. Click on the arrow icon on the right side of the appropriate row to sort a list. You can sort by name, email address, or phone number.

You can also filter a contact list by using tags. Click on any tag to see all clients with that applied tag. For more on tags, go here.

Creating an Account from a Contact

Any contact can be turned into a client account—you do so by creating a profile for that contact. For more details on turning a contact into a client account, go to Adding a User: Allowing a User Access to a Client Account Profile.

Linking Contacts to Account

Though linking contacts to account is optional, it is highly recommended. You can do it either when creating a new account or later, by editing the existing client's account

You can always see what accounts are linked to a contact by navigating to contact's info page (see Editing a Contact section below)

Editing a Contact

To make changes to a contact's details, go to your Contacts tab, click on the name of the contact in the list, edit their data, then click on SAVE.

You can also get there by navigating to the Info tab of the client's account profile and clicking on the contact's link under the Contacts.

Deleting a Contact

To remove a contact from your list, follow these steps:

Click on the Delete icon to the right of the contact’s name, then confirm by clicking on the DELETE button.

Custom CRM Fields

Although you have a list of predesigned CRM fields in your contacts, you also have the option to create your own. You use these to keep notes that will help you cultivate the best kind of relations with your client accounts and contacts. These fields are for internal use only, so not visible to clients.

We offer two types of custom fields: text ant email. With custom email fields, you can have multiple emails in one account. Emails added with custom fields are taken into account when you search your contacts, add a user to profile access, or link contact while creating a new account

A custom CRM field can be created by a firm owner. It can also be added by a team member who has granted the Manage contact fields permission.

To add a custom CRM field:

1. Go to Settings, select Contacts, then click on the Add field link.

2. Select the field type - Text or Email

3. Enter a name for the field (e.g. Birthday, EIN, SSN, Best Time to Call, etc.)

4. Click SAVE.

Once created, a custom field is added to all your contacts. 

You can freely edit the CRM fields you create:

  • Rename: Click in the Field Name, make changes, then click SAVE.

  • Change the order: Point to a move icon, drag-and-drop, then click SAVE.

  • Delete: Click on the delete icon, click YES, DELETE, then click SAVE. Once a field has been deleted, its value is no longer visible in your contacts.  

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