Email (Basic): Send, reply, print, add images

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No need to use your Gmail or a third-party app while you’re working: TaxDome offers its own secure integrated email. Sync your email account with TaxDome to keep all your TaxDome business in one place and enhance your back-and-forth with clients.

Covered here:

Sending emails

Email can be sent by a firm owner, an admin or a team member with access to the account or access rights to view all accounts.

There are several ways to send email:

Sending email using the New button

To send email from any page of your portal, click New on the top left, select Email from the slide-out menu, choose an account, contact or email addresses linked to it, then write the email. That’s it! Click Send.

See below for more details on our message features.



  • If you email an account (account shortcodes mode), all the linked contacts receive the same copy with cc.
  • If you email contacts (contact shortcodes mode), all of them receive individual emails. However, you can choose specific email addresses to receive an email.

Sending email in bulk from the accounts list

Sometimes you need to send the same email to lots of clients, like letting everyone know about an upcoming deadline or update.

To send an email in bulk, go to the Accounts > Clients page from your left sidebar menu, select the checkboxes next to the desired accounts, click on @Send Email, then write the email or select a template. That’s it! Click Send.

The email will be sent to all the contacts linked to the selected accounts.

Below, find out what to do in each numbered section:

1. Template: Click and select one of the email templates you’ve created from the pull-down menu. Email templates are especially useful for messages you frequently send to clients.

2. Mode: Select the contacts or accounts mode to be able to add dynamic data to your message, such as the email recipient’s name or the date. For more about shortcodes, go here.

3. From: You can send an email on behalf of another team member by selecting their name in the From field.


Note! The team member will need to have toggled on Allow others to send from my email in their TaxDome account settings.

4. To: Depending on the mode you chose, you can select accounts or individual contacts as recipients.

5. Subject: This gets automatically filled in when you use a template.

6. Add shortcode: Include dynamic data to individualize your messages. Depending on the mode you chose, you’ll be able to use different types of shortcodes, including the ones based on custom fields. Shortcodes can be added to the subject line as well as to the body of the email. For more on shortcodes, go here.

7. Message: This gets automatically filled in when you use a template.

8. Attach file: For more about this feature, see below.

9. Schedule email: Schedule when the email should go out. For more about this, go here.

10. Send preview to me: Click to see what your message will look like before hitting send.

11. Send: Send the email to all selected accounts/contacts.

Plus, there’s more:

  • Use tags to filter an accounts list to specific recipients. For example, payroll clients may need to receive different emails than corporate clients.
  • Email is sent from the email account you synced with TaxDome; you’ll also see it in the Email section inside the Sent tab of each recipient’s profile.
  • Only 400 emails can be sent per day. If more recipients are selected, TaxDome splits the queue and sends 400 at a time. You’ll receive a notification letting you know how many days it will take to send all of them.
  • Clients won’t be able to see the other recipients in the To or CC fields.

Sending Email to Clients via Automation

For details, go here.

How do I know that a client has sent an email?

Whenever a client sends a new email to your firm or replies to an existing chat thread, team members who have access to their account will receive a notification in their Inbox+ . When they reply to a thread or there’s a new email in a thread, notifications are updated and anything new is moved to the top. If the thread is archived, it moves from the To Do items. To view the most recent email and respond to it, click Go to....

To access a client-specific inbox, go to Accounts > Clients from the left sidebar menu, click on the client account name, then navigate to the Email tab. If there are unread emails from the client, a notification is displayed in the Email tab.

All sent emails are stored inside the  Sent tab.

Emails are automatically threaded to prevent clutter. To view a conversation, click on the email subject line to see all the replies.

Replying to Emails

To reply to an email:

  1. Click on the email to expand it, then click on the gray-and-green conversation icon on the right.
  2. Click inside the To field to add additional recipients.
  3. Write the email. You can use text formatting, emoji, bullets, numbered lists and more.
  4. Click SEND.

Adding attachments


Note: If you have selected more than one account as a recipient, you won’t be able to add files from TaxDome, since your document storage is account-specific.

There are two options for attaching files to emails sent from TaxDome:

  • To add files from your computer, click Attach File, select From My Computer, then locate the file you want to upload. Learn what file types are accepted.
  • To add files from TaxDome, click Attach File, select From TaxDome, click the folder, then choose the files. Add files already uploaded to TaxDome from any top-level folders with Client can view and and Client can view and edit access.


Note: If you’re sending a message containing a file from TaxDome to a recipient who is not a TaxDome user, they won’t need a login to access it. To keep the file secure, give the link an expiration date. Find out more about email attachment security.

Adding images to emails

You can send images in emails either from your device or any website. Use one of the options available while creating a new email:

  • Upload an image from your device using the 📎 Attach or Add image button
  • Paste an image from the browser clipboard directly to the email text field
  • Paste any image from the web to the email text field

Ways of adding images that are not supported:

  • Drag and drop an image into the email text field
  • Paste a file with the image to the email text field from your device

Filtering/searching email

So you don't get lost in the pile of emails, you can choose which email threads are displayed:

  • All: Selecting this option will display threads between all team members with synced emails and the client.
  • My: Selecting this option will only display threads between you and the client (sent to your email which you have synced with your TD account).

You also can search for a specific message. To do this, type a keyword into the search field, then click enter on your keyboard. Search for an email by using the client’s name or a keyword from the email’s subject line or body.

Click the  x to clear the search field.


Note! If you're unable to locate certain email threads, they may be muted. Find out more about muted threads.

Printing email thread

To print a specific thread, click the three dots to the far right of the email thread, then select Print. Your browser will offer you to print the email thread.

Save attachments directly to client documents

To learn about saving to a default client folder, go here.


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