Enable prepayment for clients

Let your clients pay in advance to get credit and have your invoices paid a moment after they were issued. Learn how to adjust payment settings and enable prepayment for your clients.

How prepayment works

Your clients may want to pay for a job in advance, and that money will sit in their TaxDome account as a credit until they’re ready to use it for paying the invoices. So, making a prepayment adds credit to the client’s account. 

Credit is not limited to the client’s use. Firm members can also use it to pay the client’s invoice .

This is how your clients can use them when paying the invoice. They can pay the remaining partial or full amount in the Amount to pay field. 

You can also issue an invoice in advance and ask your clients to pay it partially as a prepayment. 

Prepayment vs Partial payment

There are the differences between partial payments and prepayments:

• Partial payments are enabled by default, while prepayments need to be set up. More about the client perspective on partial payments.

• Partial payments are convenient for those of your clients who have many invoices and need to pay a particular invoice. For example, if you provide several services. The benefit of prepayments, in this case, is that you don’t even have to issue an invoice to request them.

Enable prepayment

Adjust your payment settings before turning the prepayment on. This can be done only by a firm owner or admin .

Step 1. Payment settings

Go to Settings > Integrations and make sure you set the following:

• Payment provider is connected
• A payment method is chosen. Select Credit or debit card, Bank debit or both.
• The  Hide invoices from clients  option is toggled off (this is the default state).

Step 2. Turn on prepayment

1. In the Settings > Integrations section, go to the Payments > Prepayment & deposit and toggle on the Accept prepayment & deposit.

2. Choose one of the available prepayment methods or both.

Note

If your firm has at least one proposal template with a deposit request enabled or an unsigned proposal with a deposit, you cannot turn off the Prepayment & deposit setting.

Client view

If the Prepayment feature is enabled, your clients see the Make prepayment link to the right of their to-do list on their dashboard.

Once clients click the Make prepayment link, they can type in the prepayment amount and Submit it. A payment window opens, and the client can proceed with the payment.

Use prepayments to ask for deposits

You can use prepayments to ask for deposits from proposals. To do so, add a deposit requirement to the proposal and set the deposit amount.

After the client pays a deposit, it is added to their credit balance—but it’s not issued as a separate document or invoice. The deposit funds are shown on the client’s credits balance and can be used to pay future invoices. Learn more about deposits in the dedicated article .

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