Invoices (Advanced): Correct Invoices & Payments

pro

This page applies to TaxDome Pro! pricing plan only. You can upgrade anytime.

Invoicing mistakes happen! Here, we show you how to fix them.

Covered:

Modifying an Invoice Before It’s Paid

If you find that an invoice is incorrect before it’s paid (for example, an invoice issued for $100 should, in fact, have been $150), it isn’t too late to fix it. You can either edit the invoice or delete it and issue a new invoice.

To modify the amount of an invoice:

1. Go to the Invoices tab in the client’s profile.

2. Invoices that haven’t yet been paid are tagged unpaid. Click on the three-dots icon to the right of the unpaid invoice, then choose Edit from the pull-down menu.

3. Correct the amount, then click Submit.

Deleting an Invoice Before It’s Paid

Another way to correct an invoice that hasn’t yet been paid is to delete it altogether and issue a new one

1. Go to the Invoices tab in the client’s profile.

2. Invoices that haven’t yet been paid are tagged unpaid. Click on the three-dots icon to the right of the unpaid invoice, then choose Delete from the pull-down menu. 

3. Click DELETE in the Delete Confirmation pop-up, then issue a new invoice. 

Modifying/Deleting an Invoice After It’s Paid

If an invoice has already been paid, you won’t be able to edit or delete it. After payment has posted, the invoice is linked to it and must remain the same for record-keeping. You can, however, issue a refund.

1. Go to the Invoices tab in the client’s profile.

2. Paid invoices are tagged paid. Click on the eye icon to the right of the paid invoice. In the Payment History section of the Invoice pop-up, click on the link for the payment. 

3. The payment information is then displayed in the View Payment slide-out on the right. Click the Refund Payment link in the upper right corner, then process the refund (see Deleting Payments below). 

Deleting Payments

After the payment has been posted, it must remain the same for record-keeping. That's why we don't allow deleting credit card payments. You can delete only ACH payments (for example, if it was declined by CPACharge). Read the details in the article.

For credit card payments, you do have the option to issue a refund.

1. Go to the Invoices tab in the client’s profile. 

2. In the Payments list, find the one you want to refund, then click on the eye icon to its far-right. (Another way to find a payment is by viewing the invoice’s payment history.)

3. In the View Payment slide-out, click the Refund Payment link in the upper right corner, then decide whether you want to refund the payment in full or partially. 

When you issue a refund, you must decide what you want to do with the client’s credits. By default, the client’s credit balance will be reduced by the refund amount, but you can also choose not to reduce it or to reduce it by another amount. For more details about this, go here.

4. Specify the reason for the refund, then click Issue Refund.

What happens when you issue a refund, depending on the payment type:

  • Payments made through Stripe/CPA Charge: The payment is marked as refunded, and you subtract the refunded amount from the client’s credit balance, either fully or partially. The client receives a refund in the credit card account they used for the payment. Stripe/CPA Charge immediately submits the refund to that account. Depending on the bank, it takes 5 to 10 business days to show up in the client’s account.
  • Manual Payments: The payment is marked as refunded, and you subtract the refunded amount from the client’s credit balance, either fully or partially.
  • Promotional Credits: The payment is marked as refunded, and you subtract the refunded amount from the client’s credit balance, either fully or partially.

To learn more about client credits and issuing a refund, go here.

A Client Paid an Invoice From the Wrong Profile

 You might need to move a payment from one account to another...

  • ...if a client already has an account but used a newly created one to pay an invoice. 
  • ...if a client has several accounts and paid from the wrong one.

To fix these issues:

  • Delete the secondary account: Delete the account (for more details, go here); this will delete the prepayment made as well. Then add a manual payment to the correct account (for more details, go here).
  • Add a credit: Add a promotional credit to the correct account (for more details, go here). Adding a promotional credit doesn’t affect your firm’s revenue, and you’ll see the money linked to the correct account.

Manually Mark an Invoice as Paid When the Payment Wasn’t Made on Taxdome

If you’ve issued an invoice from TaxDome but received payment via other means (cash or a mailed check, for example), here’s what you can do to mark it as paid.

  1. Add a manual payment for your client in the amount of the invoice: Click the + NEW button in the left sidebar menu, select Payment from the slide-out, then enter the amount of the payment.
  2. Select the Offline Payment as the payment type, then indicate the source (cash, check, or credit card).
  3. Add a description (up to 150 characters) outlining what the payment is for.
  4. You will see the unpaid invoices for the selected client on the right. Select the invoice the payment covers.  
  5. Click Submit. The invoice will be marked as paid.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us