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Automove jobs

The job automove feature simplifies your workflow by making jobs move from stage to stage in a pipeline or from custom job status to Active on their own. Use the feature with automations, linked elements or both. Create dependency to let jobs automatically jump ahead every time all actions within a stage or action in job status are completed by a team member or client.

Use job automove for stage automations

At a high level, jobs move from stage to stage automatically this way:

  1. While adding stages and automations to a pipeline , toggle on Automove jobs in the stages where you will want jobs to automatically move ahead.

  2. Once you add a job to a pipeline, automations in the first stage are triggered.

  3. If Automove jobs is toggled on for the first stage, the job automatically moves to the second stage once all the actions in the first stage are completed (e.g., a proposal signed, an invoice paid, etc.), then the automations for the second stage are triggered—and so on. Manually linked entities also impact automove.

If several automations are added to a stage that has Automove jobs toggled on, the job automatically moves once all actions are completed.

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Note

For jobs that advance when a client pays an invoice or proposal by bank debit (ACH), automove timing depends on your firm’s billing setting . By default, automove waits until the payment clears (3–5 business days). You can switch to triggering automove immediately after the client submits payment details.

You can see all the pending action items on the job card. See more ways to manage pending action items here .

  1. Once a job arrives in its final stage and all actions are completed, you can archive it. You can’t toggle on Automove jobs for the last stage of a pipeline.

Use automove for custom job statuses

Unlike automove jobs between stages, Automove from custom to Active job status occurs within a single stage:

  1. Once the job status is changed to a custom one, the job remains in the same stage, and automove triggers for a stage don’t affect it.

  2. When the configured conditions inside the custom status are met, the job automoves to the Active status. After this, it moves through the pipeline by following the general rules.

For example, a custom Missing info status has been assigned to the job, with automation configured to retrieve the information via client request . Until clients provide information, the job card will be displayed with Missing info status. When clients provide answers via client requests, the status will automatically change to Active.

Keep in mind:

  • If several automations are added to a custom job status, the job status will be changed to the Active one automatically once all actions are completed.

  • The automove jobs for custom job statuses feature recognizes invoices, proposals, organizers, client requests, tasks, documents, and chats with client tasks, even if they are manually linked to a job custom status within an automation set. If there are linked elements with incomplete actions, the job won’t change the status to Active.

Reference: Automations and automove

The job automove feature works only with automations that require specific user actions, either from a team member or from the client. Click an automation name to see how to employ it.

Automation What happens automatically Action required Who performs the action Triggers automove
Send organizer Organizer sent to client and linked to job Submit organizer. If organizer has a document checklist: complete checklist items Client Yes
Send client request Client request sent to client and linked to job Submit client request Client Yes
Create invoice Invoice sent to client and linked to job Pay the full amount Client Yes
Send proposal (no one-time invoices linked) Proposal sent to client and linked to job Sign Client Yes
Send proposal (with one-time invoice — On acceptance) Proposal and invoice sent to client and linked to job Sign & pay the full amount Client Yes
Send proposal (with one-time invoice — Specific date) Proposal sent to client; invoice scheduled and linked to job Sign (invoice is sent on the specified date) Client Yes
Create task Task created for team member and linked to job Mark as completed or canceled Team member Yes
Send message (if there are tasks for the client added to the template) Message sent to client and linked to job Check off client tasks Client Yes
Send message (if there are no tasks for the client in the template) Message sent to client and linked to job - Performed automatically No
Apply folder template Folder template applied to client account - Performed automatically No
Apply tag for account Tags applied or deleted - Performed automatically No
Update account access Team members are added or revoked from the account - Performed automatically No
Update job assignee Team members are added as job assignees or removed - Performed automatically No
Send email Email is sent to client - Performed automatically No

Reference: Manually linked elements and automove

Sometimes you may prefer to manually add an existing invoice, proposal, or another element to a job, rather than use automations to create it. Some elements (e.g., documents) can only be linked manually. Elements linked manually trigger automove just the same. Click an element name to see how to employ it.

Linked element Action required Triggers automove
Proposal (no one-time invoices inside) Sign Yes
Proposal (with one-time invoice — On acceptance) Sign & pay the invoice Yes
Proposal (with one-time invoice — Specific date) Sign (invoice is sent on the specified date) Yes
Document pending signature Sign Yes
Document pending payment Pay the invoice the document is locked to Yes
Document pending approval Approve Yes
Invoice Pay the full amount Yes
Organizer Submit organizer. If organizer has a document checklist: complete checklist items Yes
Client request Submit Yes
Task Mark as complete or cancel Yes
Chat thread with tasks for client Check off client tasks Yes
Chat thread without tasks for client - No
Note - No
Payment - No
Time entry - No
Wiki Page - No
Job - No
SMS - No
Client request Submit the request or change its status to Completed Yes
Tax return delivery Complete the delivery (client through the portal, or firm member mark as signed) Yes

Reference: Job automove examples

Automations and linked elements When the job automoves
Create invoice and Update account tags automations The job automoves once the client pays the full invoice amount.
Update account tags and Send email automations The job won’t automove.
Send proposal with an on-acceptance invoice The job automoves once the client signs the proposal and pays the invoice.
Send proposal with a scheduled (specific date) invoice The job automoves when the client signs the proposal.
Send organizer and a linked document pending approval The job automoves once the client or team member submits the organizer and approves the document.
Send organizer and a manually linked pending proposal The job automoves once the client or team member submits the organizer and signs the proposal.
Send organizer with document checklist The job automoves once the client or team member submits the organizer and completes all checklist items.
A manually linked pending organizer and no automations The job automoves once the client or team member submits the organizer.
A manually linked invoice and no automations The job automoves once the client makes a full payment.
A manually linked document pending signature and payment The job automoves once the client signs the document and makes a full payment.
A manually linked client request The job automoves once the client submits the request or once you change the request status to Completed.

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