SMS (Basic): Billing
The SMS feature in TaxDome is paid for because it integrates with the Twilio service. Here, we list all types of payments you should be aware of: a first-time payment, monthly payments, and fees for sending SMS messages. Read more about SMS billing in the article.
First-time payment
A first-time payment is charged once when you connect to Twilio. The cost is $30.15 USD (US) or CA$40.70 (Canada), correspondingly. This payment includes:
| US ($, USD) | Canada (CA$) | |
| Brand registration fee (for the first 3 registration attempts, subsequent 3 requests will cost an additional 4/5.40) |
4 | 5.40 |
| Campaign verification fee | 15 | 20.25 |
| Monthly Twilio subscription | 10 | 13.50 |
| Monthly phone number rental fee | 1.15 | 1.55 |
This first payment already includes a one-month subscription. You will only be charged for the monthly payment starting from the second month.
Monthly payments
You will be charged $11.15 (USD) or CA$15.05 monthly. This amount is per firm and doesn't relate to the number of firm members. You only pay once per firm, no matter how many members you have in your team.
The monthly payment includes:
| US ($, USD) | Canada (CA$) | |
| Monthly Twilio subscription | 10 | 13.50 |
| Monthly phone number rental fee |
1.15 | 1.55 |
SMS pricing
You will be charged $0.04 USD or CA$0.04 for each SMS sent or received. The cost of messages is deducted immediately upon sending. If SMS sending fails, the corresponding amount will be refunded to your firm balance.
How we charge payments
All SMS payments will be deducted from your firm balance. The integration with Twilio supposes automatic charges for the first-time and monthly payments from your balance.
First time
For the first payment, you must have at least $30.15 (US) or CA$40.70 (Canada) on your firm balance. You can add funds in two ways:
- During the SMS connection process.
- By making a separate top-up. To do so, go to Settings > Firm balance from the menu sidebar, select the amount and click Buy. A firm owner, admin, or any employee with access rights may add funds to the firm's balance.
Monthly
To ensure you do not lose your Twilio phone number we will deduct the monthly fee ($11.15 (USD) or CA$15.05) from your firm balance seven days before the next month's payment.
Attention! If the debit attempt fails eight times, the SMS campaign and phone number will be deleted without the option for restoration.
To prevent irreversible phone number deletion, we automatically charge your card $20 (the smallest recharge amount in TaxDome sufficient to pay for a monthly subscription to Twilio) when your firm balance falls below $20.
Let's look at a few examples:
- Your balance is $0. We will charge your card $20 to your firm balance so that you have the funds to charge the monthly subscription of $11.15. The balance will be $8.85 ($20-11.15). And another portion will be charged because it's less than $20.
- Your balance is $19. We will charge your card $20 to your firm balance for reinsurance. If there is no additional spending, your balance will be $39, and the $11.15 will be deducted from it. The balance will be $27.85 ($20-11.15).
- Your balance is $50. We will not charge you $20 and after the subscription is deducted, the balance will be $38.85 ($50-11.15).
You can edit these amounts with the Edit auto top-up option.
View charge history
To view the charge history, go to Settings > Firm balance and open Audit trail.
The page that opens will contain information about SMS debits.
