Known issues with Windows app (v3)
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This article lists known issues affecting the old Windows app (v3), including the cause, who’s affected and how to work around each one until you switch to v4. New entries are added as they come in.
August 11, 2026—printing from Drake hangs
A Windows security update (KB5120708) changed how Windows validates fonts. The old app (v3) uses that part of Windows to convert documents to PDF, so the update breaks the conversion step—the print job stays on Printing indefinitely.
- Who’s affected: Firms on v3 printing from Drake, on machines that have installed the August Windows update. The update is rolling out gradually, so more machines will be affected over the coming weeks.
- Fixed in v4: Yes. v4 converts documents differently and doesn’t use the affected Windows component—printing from Drake works normally.
- Workaround: Print from Drake to PDF, then upload the PDF to TaxDome manually.
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