Invoices (Basic): Discounts & credit notes
Reward clients with bonuses and add discounts to manually created invoices or even invoice templates. Here, find out about all the options you have.
Discounts vs. credit notes
In TaxDome, you can reward clients in two ways:
- Using discounts: Add fixed-rate discounts to invoices or their templates. This works great for cases when you want to discount a particular service or particular client type (e.g. if you check the client tag to select the invoice template to use).
- Using credit notes: Add credit notes to your client's account. They can use it anytime to pay invoices of their choice, fully or partially. This works great if you want to reward a particular client, and it doesn't matter which invoice they pay.
You can also use credit notes to settle particular invoices from the firm's side, either fully or partially.
Credit notes
Offering credit notes is a nice perk to offer clients without having to devalue or discount your product.
Credit notes won't be used for revenue calculations only until you settle an invoice using them. After you or your client spend credit notes to settle a particular invoice, the invoice amount will be included in the total revenue amount.
Note the following on credit notes:
- Refunds are not available for credit notes.
- Credit notes are not used in revenue calculations.
- Credit notes are created like regular offline payments, but ensure you select Credit note in the Source field. If you need to delete credit notes, delete the offline payment associated with them.
To see all credit notes you added (both with and without invoices), go to Billing > Payments and apply the filter: 'Source is Credit note'.
Clients also get credit notes when you unlink stuck payments from the invoices, and these payments eventually move to the Paid status. This means your clients don't lose anything they've paid–they'll be able to use these credit notes to pay invoices, or you can use them to pay on their behalf.
What clients see when you add credit notes
Your clients see their credit notes in the Home section of their portal and can use them to pay for their invoices.
To see TaxDome from the client’s side, access a read-only view.
Discounts
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Another way to encourage customer loyalty is to offer discounts (for example, a special seasonal or holiday offer or early bird deal). You can save them as a service that you quickly select and add to an invoice.
To add a discount to the invoice:
1. Click the New button at the top left of your screen, and select Invoice from the slide-out.
2. Add as many line items to your invoice as needed, then click the Discount link.
3. Enter what kind of discount you are giving. Check the Rate and quantity (Qty) fields and edit them if needed. If you have commonly used discounts add them as services so that you can always quickly select them.
4. Click Create to send the invoice to the customer.
