Processing Manual Payments


By Mary Cooper

updated 22 days ago

In most cases, you will be able to process client payments directly through TaxDome. However, occasionally a client may want to make a payment in the form of a check or cash, using another card-processing service, such as Square. To keep all your payment information in one place, you can add information for cash and check payments manually. This is called creating a manual payment. Once a payment is added this way, the client will have credits on TaxDome. Those credits will then need to be applied to settle the account’s bill(s).

And you can also use the manual-payment feature to give a client promotional credits (see below).

Covered here:

Creating Manual Payments

A manual payment can be created by a firm owner. It can also be created by a team member who has granted the Create Manual Payment permission.

To manually record a payment not made directly on TaxDome (e.g., via cash or check), follow these instructions:

1. Click the +NEW button in the blue sidebar, select Payment from the pull-down menu, then find the client account whose payment you need to add manually. You will see your five most recent client accounts in a list on the pop-up window. If you don’t see the client account you are looking for in the list, type their name, ID or email in the search field. 

Please note: If the manual payment you’re adding is for a different client account than the one you originally chose, you can always specify another in the Create Manual Payment window that follows (See how).

2. Select the date the payment was made.

3. Enter the amount of the payment.

4. Select the payment type. If the payment was made by cash, check or by credit card, select Offline Payment. If you wish to credit the client a certain amount as part of a promotion, select Promotional Credit. You can also use promotional credits to charge the client's balance prior issuing a refund

Please note: Promotional credits will not be included in the calculation of your total revenue.

5. For Offline payment select the source: cash, check or credit card. The selected payment type will be sent to QuickBooks

6. Select the unpaid bill(s) the payment should apply to. Once you select the client account, you’ll see the list of bills issued to that client. You can click on the eye icon to see more details about a bill.

Please note: The sum of the selected bill(s) must be less than or equal to the total amount of the payment you are creating.

7. You can add an optional description (of up to 150 characters) outlining the purpose of the payment.

8. Select the Send client email notification checkbox if you would like to notify the client about the manual payment. 

8. Click Submit to create the manual payment.

Changing a Client Account During Creating a Payment/Promotional Credit

Usually, you select the client account before creating a payment. However, sometimes it is the reverse:

  • If you clicked +NEW button and then selected Payment while inside a client account’s profile, you probably are looking to create a payment for that particular client account. That’s why the next step will be creating a payment without the client-selection option. 

  • If you mistakenly selected the wrong client account.

You can still choose another client account once the Create manual payment pop-up comes up. Click the client's account at the top of the window. You’ll see a list containing your five most recent clients. If the one you are looking for does not appear there, type their name, ID, or email into the search field. 

Linking Manual Payments to Bills

Once a manual payment has been created, you must decide what bill(s) it should cover. In the meantime, you will have  “credit” in the client’s account that can be used to settle their invoices. This can be done from either the client account’s side or yours.

To settle existing bill(s) with credit, 

  1. Go to Clients, find the client account whose bill(s) would like to settle by applying credits, click on the client account's name, then navigate to the Billings tab.

  2. Select the unpaid bill(s), then click the SETTLE BILL button.

If a client already has credits, they will be automatically applied at a time of bill creation.


What Your Client Sees When You Create a Payment/Promotional Credit

Your client can view promotional credits/manual payments on the Home section of their portal. They can apply these funds to pay existing bills. 

You can access Read-Only View of Client Account Portal to experience TaxDome from the client account’s side.

Did this answer your question?