How to Reset Client's Password

Clients usually create passwords for themselves when they register, and they can also change a password at any time. However, if a client wants someone else to change it for them, a firm owner or team member can do it: 

1. Navigate to the Info tab of the account's profile, click on the three-dots icon to the right of the client’s email address, then click on the Reset Password link. 

2. Click the Send button. A reset password link will be sent to the user's email.

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