How to Reset Client's Password
Clients usually create passwords for themselves when they register, and they can also change a password at any time. However, if a client wants someone else to change it for them, a firm owner or team member can do it:
1. Navigate to the Info tab of the account's profile, click on the three-dots icon to the right of the client’s email address, then click on the Reset Password link.
2. Click the Send button. A reset password link will be sent to the user's email.