Contact TaxDome support

TaxDome offers many support options if you need help using TaxDome or setting it up. To check current response times and support performance, visit our real-time support status page .

Tip

For paid implementation and ongoing support services, see Explore Growth solutions .

How to contact support

If you need help using TaxDome, you can reach our support team via chat or email. Our AI assistant will try to help first—you can request a support agent at any time, or the conversation will be routed to one if additional help is needed.

Chat

Chat support is available in both the web portal and the mobile app.

Web Mobile

1. Click the Help button in the upper-right corner of the screen and select Get help.

2. In the widget, click Send us a message and describe your question.

To view previous conversations, open the Messages tab or click Recent message on the Home tab.

Note

For new users, the help pop-up is automatically displayed on every page for the first three months of TaxDome usage. It can be closed but it still appears after the page reload.

Tap the ? in the top-right corner of the screen and select Talk to support.

Email

You can reach TaxDome support by email at [email protected] .

AI assistant

TaxDome’s AI assistant answers questions instantly based on the TaxDome Help Center. If it can’t resolve your issue, it connects you with a support agent.

How it works

The AI assistant is trained on the TaxDome Help Center, which we keep up-to-date. Each answer includes Source links so you can read the full Help Center article for more context.

If the AI assistant can’t find information about something, the feature may not be available in TaxDome yet.

How to get better answers

1. Be specific. Describe your issue fully. For example, instead of “Documents,” ask “How do I upload documents?”

2. Use relevant keywords. Include terms related to your question—for example, “How do I use proposals?”

3. Ask follow-up questions. If the first answer doesn’t fully resolve your issue, ask a follow-up. For example, if told you need a template to add automation, ask how to create a template.

When it can’t help

• Complex or unique issues. If your issue requires reviewing your specific setup—for example, analyzing your pipeline configuration or reviewing a screenshot—the AI assistant won’t be able to help and will route the conversation to a support agent.

• Technical errors. If you’re experiencing a technical problem that requires investigation, the AI assistant may not be able to provide a solution and will route the conversation to a support agent.

Share

Link copied