Ensure you receive TaxDome emails

To ensure you receive important notifications—including system updates, outages, billing emails, and client communication—add TaxDome to your contacts or safe senders list. This prevents messages from landing in spam or promotions folders.

Add TaxDome to your contacts

Adding TaxDome to your contacts ensures maximum deliverability across all email providers. When you add an email address to your contacts, most email services automatically trust messages from that sender and deliver them to your inbox.

We recommend adding the following email addresses:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

TaxDome uses different email addresses for various types of communication. To ensure you receive all messages, add all addresses to your contacts:

1. Open your contacts or address book.

2. Create a new contact named TaxDome.

3. Add the email addresses listed above.

4. Save the contact.

Or, follow the provider-specific instructions below to add TaxDome from an email you received.

Allow all emails from the TaxDome domain (Outlook / Microsoft 365)

If your firm uses Outlook Desktop or Microsoft 365, you can allow all messages from the entire TaxDome domain. This ensures emails from our customer success managers, support, sales, billing, and internal teams always reach your inbox.

Outlook desktop (Windows/Mac)

1. Open Outlook.

2. Go to Home > Junk > Junk Email Preferences.

3. Select the Safe senders tab.

4. Click the + button in the lower-left corner and enter taxdome.com

Microsoft 365 admin center

Your IT administrator can allow the entire TaxDome domain:

1. Open the Microsoft 365 Security admin center.

2. Go to Policies & rules > Threat policies > Anti-spam.

3. Select Allowed senders & domains.

4. Add taxdome.com

5. Save the policy.

Note

Domain-level whitelisting is supported only in Outlook Desktop, Microsoft 365 admin, and corporate email gateways. Gmail, Apple Mail, and many consumer email services do not support domain-level allow rules.

How to add TaxDome to contacts from email

Follow the instructions for your email provider to add TaxDome to your contacts or safe senders list.

Note

This adds only one email address to your contacts at a time. To add all addresses at once, use the method above .

Gmail (web)

1. Open Gmail.

2. Open an email from TaxDome.

3. Hover over the sender.

4. Click the Add to contacts button.

Gmail (mobile app)

1. Open the Gmail app.

2. Open a TaxDome email.

3. Tap the sender name.

4. Tap the Add to contacts button.

Outlook on the web

1. Go to Outlook.com.

2. Open a TaxDome email.

3. Click the sender name.

4. Click the three-dot menu and select Add to contacts.

5. Click Save.

Outlook desktop (Windows/Mac)

1. Open Outlook.

2. Open a TaxDome email and click the sender name.

3. Select Open Outlook contact….

4. Click Save & close.

Apple Mail (Mac)

1. Open Mail.

2. Open a TaxDome email.

3. Click the sender name.

4. Select Add to contacts.

Apple Mail (iPhone/iPad)

1. Open the Mail app.

2. Open a TaxDome email.

3. Tap the sender name and select View Contact Card.

4. Tap Add to existing contact or Create new contact.

Yahoo Mail

1. Open Yahoo Mail.

2. Open a TaxDome message.

3. Hover over the sender.

4. Click Add to contacts.

5. Click Save.

Android email apps (Samsung Email, native apps)

1. Open your email app.

2. Open a TaxDome email.

3. Tap the sender name.

4. Tap Add to contacts.

5. Save.

If you’re still not receiving emails

If you still don’t receive TaxDome emails after adding us to your contacts:

• Check your spam, junk, or promotions folders
• Mark any TaxDome email as not spam
• Ensure your mailbox isn’t full
• Confirm your email provider isn’t blocking automated emails
• Verify your email address isn’t on the suppression list

If using a company-managed email system, ask your IT administrator to:

• Add TaxDome to safe senders
• Allow taxdome.com domain
• Check for blocked senders or domain policies

Tip

For the latest updates on TaxDome service status, visit our status page .

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