Mobile App: @mentions


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The @mentions feature allows you to tag another team member in chat threads and in account notes when using the mobile app, and send them a notification. @mentions are great when you want to collaborate with your colleague on a problem or let them know about important facts.

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Where to Use @mentions

When using the mobile app, you can ping team members in:

  • Account notes
  • Messages

How to Use @mentions

  • You can add a @mention anywhere in the note or chat thread, just where you need to draw your colleague's attention.
  • You can @mention multiple team members inside one text field.

To tag someone, type the @ symbol in a text field and you will see an inline dropdown with a list of all team members. The list of names will filter as you type more letters. Click to select a team member or use the arrow keys to navigate with the keyboard.

Notifications on @mentions

By default, you receive push notification, Inbox+ notification and email when you're mentioned.

You can see all alerts on mentions from your team members by selecting the Type, then Mentions filter inside the Inbox+ section.

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