Custom website: Troubleshooting
Here, we troubleshoot issues that might come up when setting up your custom domain or website on TaxDome.
My custom domain is no longer working
If you’ve set up a custom domain but it suddenly stops working, it’s likely because the registrar hasn’t confirmed that the DNS is working. Check whether your CNAME is valid , then contact your registrar if it isn’t.
When you create a CNAME with your registrar and add it as your custom domain in your TaxDome account, we check that it works and notify you when it’s ready. We then continuously check with the registrar that the CNAME is still valid. If we don’t get an answer from your DNS provider, we check three more times.
If the CNAME is no longer valid, we remove it on the TaxDome side, so it stops working. When this occurs, TaxDome sends a system notification to the firm owner’s email.
The website builder doesn’t open
If you can’t access the website builder, it may be because third-party cookies are blocked in your browser or you are using Incognito mode. Go to Chrome Settings, select Privacy and security > Third-party cookies, toggle on Allow third-party cookies, then refresh the website builder page.
I haven’t paid for my custom domain. Will I be able to access TaxDome?
Yes. Access it by typing your firm URL into the browser address bar.
”Form sending failed. Could not instantiate mail function” error
If you see this error, it means that you attempted to set up a contact form on your website but an error occurred during the process. To resolve it, adjust the contact form settings .
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