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Desktop app: Troubleshooting

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Here is a guide to troubleshooting your TaxDome desktop application installation and TaxDome Drive issues: We present the basic problems you might encounter and how to quickly fix them.

Installation-related issues with the TaxDome Windows app

I’m getting the “Windows Defender SmartScreen prevented an unrecognized app from starting” error message

Wondering why you weren’t able to install the TaxDome Windows application and got this error message? Sometimes Windows doesn’t recognize an app, even if it’s signed by the developer. When the SmartScreen blocks an app, you can still bypass it by clicking on More info, then the Run Anyway option. If there is no Run anyway option to click, this can still be fixed.

  1. Go to Privacy & security > Windows Security and click on App & browser control, then select the Reputation-based protection settings option.
  1. Turn off toggles under Check apps and files, SmartScreen for Microsoft Edge, and Phishing protection headers.

You can also right-click on the TaxDome_Setup.exe installer file, and check the Unblock box at the bottom of the General tab, then click Apply. The protection will then be disabled, and you’ll be able to install the application.

Go to App & browser control (either from your Start menu or System settings), then under Check apps and files, select the Warn option. You will now have the Run anyway option and will be able to start the TaxDome Windows application. Plus, there is an additional way to fix this error.

You can also right-click the TaxDome_Setup.exe installer file, select the Properties option, select the Unblock checkbox at the bottom, and then click Apply. The protection will then be disabled, and you’ll be able to install the application.

TaxDome app won’t launch

If TaxDome isn’t launching on your computer, this may be caused by a corrupted or outdated app version. Follow these steps to resolve the issue:

  1. Close the app completely by exiting from the system tray or using Task Manager. Alternatively, you can reboot your PC and don’t open the app yet.

  2. Copy the following path: %LOCALAPPDATA%\TaxDome\TaxDome.exe_Url_4rmhg05znv3f5gfly3btm5a0ef1vop51\

  3. Press the Windows key, then paste the path into the search bar.

  4. Press Enter.

  5. Inside this folder, locate any subfolders with version numbers (format: 3.8X.XXX) and delete them completely.

  6. Open the TaxDome app again. It should launch correctly with a fresh setup.

TaxDome app is running slow or freezing

If the application is running slowly or freezing, corrupted cache files may be the cause. Try the following steps:

  1. Fully close the app by right-clicking on it in the system tray and choosing Exit, or using Task Manager. Alternatively, restart your computer but don’t open the app yet.

  2. Copy the following path: %APPDATA%\TaxDome\TaxDome Windows App

  3. Press the Windows key and paste the path into the search bar.

  4. Press Enter.

  5. Delete everything inside the folder.

  6. Start the app again, let it fully load, and check if the issue persists.

TaxDome Drive is running slow or doesn’t work

If you’re experiencing performance issues with TaxDome Drive or you’re unable to use it, this is likely because you’re using an outdated version of the TaxDome Windows app. We’ve recently updated TaxDome Drive to speed up uploading and navigating between folders (the old WebDAV version is no longer supported). The fix:

  1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.
  1. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.
  1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.
  1. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

Printing issues with the TaxDome Windows app

I can’t send the file to the TaxDome app via the TaxDome Printer

If you’re experiencing issues when trying to send a file to the TaxDome App using the TaxDome Printer, you’re most likely using an outdated version of the TaxDome Windows app.

  1. Delete TaxDome Printer from your computer system. Open Bluetooth & devices (via the Start menu or System Settings), select Printers & scanners, select TaxDome Printer, and click Remove.
  1. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.
  1. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.
  1. Delete TaxDome Printer from your computer system. Open Printers & Scanners (via the Start menu or System Settings), click on TaxDome, and then click Remove device.
  1. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.
  1. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

I’m having printing issues with the TaxDome Windows app on virtual desktop (Verito, Windows Server)

Download the latest version of the TaxDome Windows app from your portal.

I’m getting the “PDF Creator configuration in Windows Registry not found. Try to reinstall PDFDriver” error message

If you’re getting this error message when trying to send your file to the TaxDome App using the TaxDome Printer, download and install the PDF Creator app component .

If all else fails, we’ve had reports that rebuilding the user profile solves the issue. Here’s a link to an MS article about it .

I’m getting the MFP initializing error

If you are using Windows 10 and getting an error while initializing MFP (multi-functional printer), this may be due to the Windows 10 issue with printers. Microsoft is aware of the issue and will release an update for Windows 10 that will fix the problem. In the meantime, you can fix the issue by installing the optional update .

File issues with the TaxDome Windows app

If you’re experiencing issues when trying to save your files to the TaxDome Drive, you’re most likely using an outdated version of the TaxDome Windows app.

  1. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.
  1. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.
  1. Remove Dokan Library from your computer’s system. Go to Add or remove programs (either from your Start menu or System Settings ), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.
  1. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

I’m getting the “Insufficient system resources exist to complete the requested service” error message

If you see this message while trying to open a .qbw file, follow these steps:

  1. Temporarily disable the antivirus program on your computer, then open the file to check if this solved the problem. If the error no longer appears, move on to the next step.

  2. Add the application to the list of your antivirus program exceptions, then reenable it.

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Tip

If you’re using a McAfee antivirus program, disable the real-time scanning feature.

I’m getting the QuickBooks code “-6189, -816” error message

If you get this one while opening a .qbw file, do this:

  1. Close the QuickBooks application.

  2. Download and install the actual version of the QuickBooks Tool Hub.

  3. In the QuickBook Tool Hub, select Program Problems, then select Quick Fix My Program.

  4. Open the .QBW file.

I’m getting the “File size exceeds the limit allowed and cannot be saved” error message

If you’re getting this error message while trying to download a file via TaxDome Drive, you’ll need to change your registry settings:

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Warning

Before modifying the registry, make sure you have created a system restore point or made a backup of your files.

  1. Press Win+R, type regedit, then hit the enter button on your keyboard to open the Registry Editor, then navigate to the following location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters

  1. Double-click the FileSizeLimitinBytes key to modify it:

  • If Hexadecimal is selected, make sure the value is set to 2faf080.

  • If Decimal is selected, make sure the value is set to 50000000. If that value doesn’t solve the issue, try using 4294967295.

  1. Restart your PC. You should now be able to copy the file.

PDF & Adobe Acrobat related issues

I am prompted to enter TaxDome credentials every time I open a PDF in Acrobat

Adobe Acrobat can’t save login and password between sessions, so you’re prompted to enter your TaxDome credentials every time you open a PDF from TaxDome Drive. The simplest solution is to install another PDF reader (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . If you’re not able to install it, you can fix the problem by leaving the Acrobat window open (you can do that by closing a separate file in a tab, not the program itself).

I cannot open PDF files from the TaxDome Drive using Acrobat Reader and get an “Access denied” error message

If you’re getting the “Access denied” error message when trying to open PDF files from the TaxDome Drive, here’s how to fix it:

  1. Navigate to the Edit menu, then click Preferences.

  2. Select Security (Enhanced) on the left pane, clear the Enable Protected Mode at startup checkbox, then confirm by clicking Yes.

  3. Click OK to save your changes.

How do I change a default PDF reader

If you’re having issues with your current PDF reader, you can easily change it to another one.

  1. Open Apps (via the Start menu or System settings), select Default apps.

  2. Type pdf in the search bar.

  1. Click the current app name, choose a new app from the drop-down list, and click OK to set it as your default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

  1. Open Apps (via the Start menu or System settings).

  2. Select Default apps, then click the Choose default apps by file type link.

3. In the Choose default apps by file type window, scroll through the list until you find .pdf PDF File, click the Microsoft Edge button to the right, then select an app from the drop-down list to set it as your new default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

I can’t open a PDF from the TaxDome Drive and get an “Hmmm…Can’t reach this page” error message in Edge

If you’re getting the “ Hmmm…can’t reach this page” error message when trying to open a PDF in your TaxDome Drive, you’re most likely using an outdated Edge browser (the default PDF reader on Windows 10). The simplest solution is to install a new one (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . However, if you’re not able to install it, you can fix the problem by changing your system settings.

  1. Open Internet Options by typing internet in the Start menu or search bar.

  2. Go to the Security tab, select Local intranet, then click the Sites button.

  1. In the pop-up window, click Advanced, enter the address of the mapped drive (you can copy it from the Edge error page), then click Add.
  1. Click Close, then click OK to save the changes.

Now, the PDF files in your Taxdome Drive will open in Edge.

How do I report an issue in the Windows app

You can help improve the TaxDome Windows application by giving us feedback about any problems you’re having:

1. Right-click anywhere on the title bar or click the three vertical dots in the upper right corner, then select Report an Issue.

2. Describe your problem, then click Send. The logs will be collected and sent automatically.

We will review them and send you a reply.

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