Recycle a team member’s email address

When firm owner deactivates a team member’s account , they can always restore it. However, if the account is no longer needed and you want to reuse its email address for another team member, you can do so in three quick steps. Here’s how:

1. Go to Settings > Team & Plan, open the Team members tab and select Deactivated members, then click on the team member’s name.

2. Click the pencil icon in the Login details section to change the email address to a new one, then click Save.

Note

The deactivated team member won’t receive a notification that their email address was changed.

3. You can now assign the freed-up email address to a new or existing team member by going to Active members and editing their login details as described above.

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