TaxDome Payments: Troubleshooting

Here, we'll suggest solutions to potential issues you might encounter when working with TaxDome Payments.

Right now, only one potential issue is known. The article may be updated once TaxDome is released for all TaxDome users.

Disputes

Disputes occur when a client questions a payment on their payment method, such as in a bank mobile application. This often happens due to misunderstandings, dissatisfaction, or claims of unauthorized charges. 

When this happens:

1. The firm owner receives an email from the TaxDome support team with details about the case. The firm owner has  20 days to decide whether they want to challenge the dispute. If they take no action within this period, the dispute may be resolved in the client’s favor, and the amount will be refunded.

2. If the firm owner chooses to dispute the case, they must provide supporting documents that prove the charge was valid—such as signed agreements, service confirmations or records of completed work. 

3. These documents will be reviewed, and a decision will be made based on the evidence provided. This process can take several weeks. If the dispute is resolved in the firm’s favor, the funds will be reinstated. If not, the refund remains in place, and the case is closed.

Note! Disputed payments may also cause discrepancies in payouts. If you notice an unexpected payout discrepancy and haven’t received a message from our support team, please contact us directly.