Scan Docs: Troubleshooting

If you see a “No scanning device was found” error message while configuring your scanner to use our Scan to TaxDome feature, it is likely because the scanner doesn’t support our drivers. The scanner must be compatible with a WIA or TWAIN driver.

TWAIN, an industry standard, is usually included in the software package of a newly purchased scanner—however, not all. 

The following devices don’t support TWAIN: Fujitsu ScanSnap iX100, ScanSnap iX500, ScanSnap S1300i, ScanSnap iX1300, ScanSnap iX1400, ScanSnap iX1500, and ScanSnap iX1600\.

If you’d like to use the Scan to TaxDome feature, you’ll need to install a SnapTwain third-party app first.

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