Login: Troubleshooting

Here, we'll suggest solutions to potential issues you might encounter when logging into your TaxDome account.

Covered here:

I can't log into the mobile app

Reason: The app version may have become outdated and incompatible. Even if the app is updated, cached data or configurations may have become corrupted. 

Solution: Open the App Store or Google Play and find the TaxDome app. If an update is available, install it on your smartphone. If the app is up to date, delete it from your device and install again.

I don't receive emails from TaxDome

Reason: Your email provider's filters or you may have mistakenly marked TaxDome's email as spam.

Solution: Check the spam folder of your email service. If there is any message from TaxDome, open it and flag it as Not spam.

I can't log into the Windows app

Reason: If you set up a custom domain for your portal, you may have used it instead of the original portal name.

Solution: When logging into the Windows app, enter your firm’s TaxDome URL you chose during registration. Don’t enter the custom domain here.

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