Troubleshooting

Need help or have encountered an error or issue? Check this section to find answers.

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Getting a Security Warning When Typing a www. Before Your TaxDome URL?

You’ll never get this error message when you type your address in this way:  firmname.taxdome.com. That is, you must type  your URL without a www. preceding it (in other words, just your firm’s name should be followed by .taxdome.com). TaxDome...

By Mary Cooper

updated 3 months ago

Forgot Your Password?

If you’ve forgotten your password, you can easily reset it:Click on the Sign In button at the top right of the screen, enter your firm's TaxDome URL, then click Continue.2. Click on the Forgot Password? link.3. Enter your email address, then click...

By Mary Cooper

updated 3 months ago

Invoice Is Marked Dangerous in GMail

By default, your clients get invoice notifications by email. Sometimes, Gmail erroneously marks your emails as 'dangerous' and shows a warning or even moves the email to Spam.In this case, please ask your client to open the message and click...

By Mary Cooper

updated 3 months ago

How to Specify Where Files Are Downloaded

By default, Chrome, Firefox and Microsoft Edge download files to the Downloads folder located at %USERPROFILE%\Downloads. USERPROFILE is a variable that refers to the logged in user's profile directory on the Windows computer, e.g. the path may...

By Mary Cooper

updated about 2 months ago

My Custom Domain Won’t Get Verified

Depending on your registrar’s DNS settings, it can take up to 48 hours for the CNAME changes to become detectable. In most cases though, an hour is enough.If your domain won’t get verified for 24 hours, double-check you have added the CNAME record...

By Mary Cooper

updated 15 days ago