Troubleshooting

Need help or have encountered an error or issue? Check this section to find answers.

Getting a Security Warning When Typing a www. Before Your TaxDome URL?

You’ll never get this error message when you type your address in this way:   firmname.taxdome.com . That is, you must type  your URL without a  www .  preceding it (in other words, just your...

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By Mary Cooper

updated about 2 months ago

Forgot Your Password?

If you’ve forgotten your password, you can just reset it: 1. Click on the Sign In button at the top right of the screen, enter your firm's TaxDome URL, then click on CONTINUE . 2. Click on the ...

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By Mary Cooper

updated about 2 months ago

Invoice Is Marked Dangerous in GMail

By default, your clients will receive invoice notifications by email. Sometimes, Gmail erroneously marks your emails as 'dangerous' and shows a warning or even moves the email to Spam. If this...

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By Mary Cooper

updated about 2 months ago

How to Specify Where Files Are Downloaded

By default, Chrome, Firefox and Microsoft Edge download files to the Downloads  folder located at %USERPROFILE%\Downloads . USERPROFILE is a variable that refers to the logged in user's profile...

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By Mary Cooper

updated about 2 months ago

I'm Unable to Install the TaxDome Windows Application

If you weren’t able to install the TaxDome application and got a “Windows Defender SmartScreen prevented an unrecognized app from starting” message, this is what you will need to do: Right-click on...

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By Mary Cooper

updated about 2 months ago

I Can't Open a PDF From My TaxDome Drive

Covered here:  How to Get Rid of the 'Hmmm...can’t reach this page' error message in Edge I Am Prompted to Enter TaxDome Credentials Every Time I Open a PDF in Acrobat How to Change a Default PDF...

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By Mary Cooper

updated about 2 months ago

I Wish To Delete My TaxDome Account

At TaxDome, we respect your privacy and take it seriously. You may request that your firm and related user account data be permanently deleted.To request permanent deletion expresses your intention...

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By Mary Cooper

updated about 2 months ago