Troubleshooting

Need help or have encountered an error or issue? Check this section to find answers.

Getting a Security Warning When Typing a www. Before Your TaxDome URL?

You’ll never get this error message when you type your address in this way:   firmname.taxdome.com . That is, you must type  your URL without a  www .  preceding it (in other words, just your...

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By Mary Cooper

updated 2 months ago

Forgot Your Password?

If you’ve forgotten your password, you can just reset it: 1. Click on the Sign In button at the top right of the screen, enter your firm's TaxDome URL, then click on CONTINUE . 2. Click on the ...

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By Mary Cooper

updated 29 days ago

How to Request a New Feature I Need?

Your needs are a big priority, and we want to make sure your voice is heard. That’s why you always have the option to submit requests for features you think might improve your experience of...

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By Mary Cooper

updated 18 days ago

My Client Sees a Blank Page When They Try to E-Sign the PDF File I Uploaded

It can happen because the fonts are not embedded in your pdf file. Embedding fonts allows anyone who opens your file to see the document as you intended. You can embed them by using Adobe Acrobat...

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By Mary Cooper

updated 1 day ago

Invoice Is Marked Dangerous in GMail

By default, your clients will receive invoice notifications by email. Sometimes, Gmail erroneously marks your emails as 'dangerous' and shows a warning or even moves the email to Spam. If this...

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By Mary Cooper

updated 1 day ago

How to Specify Where Files Are Downloaded

By default, Chrome, Firefox and Microsoft Edge download files to the Downloads  folder located at %USERPROFILE%\Downloads . USERPROFILE is a variable that refers to the logged in user's profile...

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By Mary Cooper

updated 1 day ago

I'm Unable to Install the TaxDome Windows Application

If you weren’t able to install the TaxDome application and got a “Windows Defender SmartScreen prevented an unrecognized app from starting” message, this is what you will need to do: Right-click on...

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By Mary Cooper

updated 1 day ago

I Can't Open a PDF From My TaxDome Drive

Covered here:  How to Get Rid of the 'Hmmm...can’t reach this page' error message in Edge I Am Prompted to Enter TaxDome Credentials Every Time I Open a PDF in Acrobat How to Change a Default PDF...

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By Mary Cooper

updated 1 day ago

My Clients’ Emails Stopped Syncing

Did your clients’ emails stop syncing? For instance, the documents they send you via email are no longer uploading and you keep getting an error message when you try to open a client account...

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By Mary Cooper

updated 1 day ago

I Wish To Delete My TaxDome Account

At TaxDome, we respect your privacy and take it seriously. You may request that your firm and related user account data be permanently deleted.To request permanent deletion expresses your intention...

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By Mary Cooper

updated 1 day ago