I Can't Open a PDF From My TaxDome Drive

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By Mary Cooper

updated 2 days ago

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How to Get Rid of the 'Hmmm...can’t reach this page' error message in Edge

If you’re getting the Hmmm...can’t reach this page error message when trying to open a PDF in your TaxDome drive, you’re most likely using an outdated Edge browser (the default PDF reader on Windows 10). The simplest solution is to install a new one (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader. However, if you're not able to install it, you can fix the problem by changing your system settings.

1. Open Internet Explorer by typing internet in your Start menu or by clicking its icon on the task bar.

2. When the Internet Explorer window opens, click the gear icon at the top right, then select Internet options.

3. Go to the Security tab, select Local Intranet, then click the Sites button. 

4. In the pop-up window, click Advanced, enter the address of the mapped drive (you can copy it from an Edge error page), then click Add.

5. Click Close, then click OK to save the changes. 

Now, the PDF files in your Taxdome drive will open in Edge.

I Am Prompted to Enter TaxDome Credentials Every Time I Open a PDF in Acrobat

Adobe Acrobat can't save login and password between sessions. Thus, you're prompted to enter your TaxDome credentials every time you open PDF from Taxdome drive. The simplest solution is to install another PDF reader (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader. However, if you're not able to install it, you can fix the problem by leaving the Acrobat window open (you can do that by closing a separate file in a tab, not a program itself).

How to Change a Default PDF Reader on Windows 10

1. Open Settings by typing settings in your Start menu. 

2. In the Windows Settings pop-up, select Apps.

3. Select Default apps, then click the Choose default apps by file type link.

4. In the Choose default apps by file type window, scroll through the list until you find .pdf PDF File, click the Microsoft Edge button to the right, then select an app from the drop-down list to set it as your new default.

Now, the PDF files in your TaxDome drive will open with the PDF reader of your choice.


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