CRM (Basic): See a Client Account in Read-Only View

With Log in as account feature, you can experience TaxDome from the client account's side—say, you can see what steps they must take to pay a bill or download a document. This can be very helpful whenever you need to help them troubleshoot.

To go to the read-only view of the client portal, navigate to the Info tab of the client profile, then click the Log in as account (read-only) button. The client profile will be visible in read-only mode, so you won’t be able to interact with it. If you need to change account details, you’ll have to do it from your account.

Click on the Sign out from [client’s name] account link at the top of the screen to go back to your firm’s view of the account profile.